European Travel Terms and Conditions
Conditions of Contract
Upon booking with the Club here are the important details you will need to know:
Key points:
You enter a booking with us, as an agent, at the point in which we issue your Booking Confirmation. If you then decide to cancel, there will be charges applicable. Initially, this may only be a deposit but can go up to 100%, dependent on timings or the ticket type you have booked depending on the ferry suppliers’ terms & conditions.
You can make changes to your booking, however, please note there will be a charge for this.
We have the right to change or cancel your booking. In the unfortunate circumstances of this happening and in certain circumstances we would pay you a relevant amount in compensation.
1. The Camping and Caravanning Club and what we do
We are The Camping and Caravanning Club Limited (“The Club”) of Greenfields House, Westwood Way, Coventry CV4 8JH.
Our business is to make overseas travel arrangements with our carefully selected partners including Ferry Operators, Camping Card ACSI and Camping Card International under which they will provide the services which together comprise your holiday.
2. Your Ferry/Eurotunnel booking
A booking will exist as soon as we issue your Booking Confirmation. This booking is made on the terms of these booking conditions and the booking conditions of the provider(s) chosen. As soon as your Booking Confirmation is received it is your responsibility to check the details and call us within 48 hours if there are any errors, so that we can quickly rectify them. You may also make any amendments to your booking within 48 hours of receiving your Booking Confirmation without incurring any amendment fee charges from us. Regrettably, we cannot accept any responsibility for such errors or omissions or amendments after this time.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. When making your booking for your holiday, we will arrange for you to enter into a contract with the operator named on your Booking Confirmation for whom we act as an agent. As agents we accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them other than as set out in these Booking Conditions. Our Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.
Important information will be supplied before your departure, we will give you precise details of the times at which you should arrive at the chosen port for your outward and homeward journeys (all ferry departure and arrival times are quoted in local time). Should you fail to arrive on time and subsequentially miss your sailing, we shall have no liability to you. Please remember that the ferry operator is expecting you to travel in the vehicle which you have notified to us prior to the departure date. Should you fail to do so, and the ferry operator refuses to allow you to sail or imposes any additional charge we shall have no liability to you. If the dimensions of your vehicle have not been correctly declared, the ferry operator may charge you additional fees at port or refuse carriage.
Any special ferry company discounts published by the Club’s European Travel Service or in any other subsequent Club publication will not apply to any shareholder prices in the ferry company concerned, nor can such discounts be applied to any travel price quoted.
You are subject to the conditions of carriage of the ferry companies, which are shown below.
Please remember that any ferry or Eurotunnel tickets which we obtain for you, as agents, are valid only for the sailings or Eurotunnel journeys specifically indicated on the tickets. If you wish to prolong or curtail your holiday it will be your responsibility to arrange an alternative homeward sailing and/or Eurotunnel journey via the Club’s European Travel Service or the supplier concerned. For all ferry or Eurotunnel travel you are advised to check your homeward arrangements with the operator 24 hours before the scheduled departure of your homeward sailing.
The Club will not be responsible for refreshments/meals and overnight accommodation as a result of a delay experienced at the outward or homeward ports of departure. We strongly recommend that the appropriate Travel Insurance is taken out to cover such eventualities
3. If You Cancel Your Booking
You may cancel your travel arrangements at any time. Cancellation may be in respect of all or merely one or more members of the party. We will only affect the cancellation upon written or verbal notice by the person who made the booking. We recommend that you make the cancellation by email or by post. If you decide to cancel in writing by post, please obtain proof of delivery.
Our email address is EuropeanWebEnquiries@campingandcaravanningclub.co.uk
Our Address is Greenfield House, Westwood Way, Coventry CV4 8JH
Our offices are open Monday – Friday, 08.00 – 17.30, except on Bank Holidays.
To compensate us for the risk that we might not be able to resell all or any part of the cancelled holiday we shall be entitled to impose a charge as shown below:
4. Ferry Operator Terms and Conditions
All amendments and cancellations are subject to a £15 administration fee in addition to any charges levied by the Ferry Operator, for whom we act as an agent. As agents we accept no responsibility for the acts or omissions of the ferry operators or for the services provided by them other than as set out in these Booking Conditions.
Eurotunnel
Payment is in full at time of booking. Your fare is non-refundable if cancelled.
Stena Line
• Up to 24 hours before departure the fare is subject to a £3.00 cancellation fee on both the outward and return crossing (if applicable).
• 24 hours or less – 50% cancellation charges apply, after departure 100% cancellation charge apply.
• If you have booked a special offer fare, you may have opted for an Economy ticket which is non-refundable.
Irish Ferries
Please note; your fare will be subject to amendment fees of a minimum of £20 each way, and €25 each way on Euro routes. If the change applies to both the outward and return sailings, then the fee is £40, or €50 on euro routes. These fees are in addition to any increase in the fare price.
Please note; If you remove a passenger from the booking, Irish Ferries will not refund any monies.
If travelling Ireland to France with Irish Ferries 25% deposit payment is required at the time of booking.
The following cancellation fees will also apply:
UK to Ireland
Economy Fare:
• Cancellations up to 48hrs before travel
• Cancellations within 48hrs of travel
• The following cancellation fees will apply:
• 100% cancellation fee; no refund
• 100% cancellation fee; no refund
Flexi Fare:
• Cancellations up to 48hrs before travel
• Cancellations within 48hrs of travel
• The following cancellation fees will apply:
Full refund, as travel credit (valid for travel to end 2022) OR a refund to original payment method card (less fees)
100% cancellation fee; no refund
Ireland to France
Economy Fare:
• Cancellations up to 61 days before travel
• Cancellations 14 – 60 days before travel
• Cancellation 0 – 13 days before travel
The following cancellation fees will apply:
• Loss of deposit as cancellation fee
• 50% of booking value as cancellation fee. Refund of remaining 50% as a travel credit (valid to travel end of 2022)
• 100% cancellation fee; no refund
Flexi Fare:
• Cancellations up to 61 days before travel
• Cancellations 14 – 60 days before travel
• Cancellation 0 – 13 days before travel
The following cancellation fees will apply:
• Deposit paid refunded as a travel credit (valid for travel up to end 2022)
• FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022)
• Cancel within 7 days of travel - 100% cancellation fee; no refund
Refunds
• No refunds will be given on any booking after outbound travel has commenced
• No refunds will be given on any unused portion of a ticket.
DFDS Seaways
Payment is in full at time of booking. Your fare is non-refundable if cancelled.
DFDS Seaways charge a £20 amendment fee.
Brittany Ferries
• Please note: Your fare is subject to an amendment fee of £15 per amendment up to 5 days prior to departure. Less than 5 days prior to departure, the amendment fee is £25.
• Deposit is 25% of the total Brittany Ferries price.
The following cancellation fees will apply:
• Cancellations made 46 days+ Loss of Brittany Ferries deposit + Brittany Ferries amendment fee. Refund of balance is by the method of payment.
• Cancellations made 6 to 46 days Loss of Brittany Ferries deposit + Brittany Ferries amendment fee. Refund of balance is in the form of a Brittany Ferries voucher.
• Cancelling between 5 to 0 days 100% of fare.
Brittany Ferries Ireland to France & Spain routes
• An amendment fee of €15 is payable for any change to your booking if within 46 days of your outward travel date. Promotional fares attract specific amendment fees detailed in the promotion.
• A 25% deposit is required to secure a booking.
The following cancellation fees will apply:
• Cancellation over 46 days before departure will result in the loss of deposit, the refund will be made by the payment method you used.
• Cancellation between 8-46 days before departure will result in a loss of deposit paid plus Brittany Ferries amendment fees, the refund will be in the form of a Brittany Ferries Travel Voucher.
• Cancellation between 0 - 7 days before departure will result in 100% loss of fare paid.
Condor Ferries
Please note: Your fare is subject to amendment fees of a minimum of £15 each way. If the charge applies to both the outward and return sailings, then the fee is £30.00. These fees are in addition to any increase in fare price.
The following cancellation fees will also apply:
• Cancellations made 28 days+ before the outbound leg £15
• Cancellations made 7 to 27 days before the outbound leg 25% of fare
• Cancellations made 2 to 6 days before the outbound leg 50% of fare
• Cancellations made less than 2 days and 60 minutes before the outbound leg 100% of fare
A no show will incur 100% of the fare.
P&O Ferries
Dover to Calais & Irish Sea Routes
Payment in full at time of booking. Your fare is non-refundable if cancelled. Price shown is the Economy Fare. If you require the Flexi Fare, please call us on EuropeanWebEnquiries@campingandcaravanningclub.co.uk (Monday to Friday 08.00 – 17.30)
Hull to Zeebrugge/Rotterdam the following cancellations fees will apply:
• Cancellations made 56 days+ 0%
• Cancellations made 29 to 56 days 10%
• Cancellations made 15 to 28 days 50%
• Cancellations made 14 days or less 100%
A ‘no show’ will result in loss of booking, and 100% cancellation fees.
5. If you Change Your Booking
If, 48 hours after your Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date , we will do our utmost to make these change’s but it may not always be possible. Any request to change your booking must be made via email to EuropeanWebEnquiries@campingandcaravanningclub.co.uk and if needed we will arrange a call back to discuss. You will be asked to pay an administration charge of £15, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice via email as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
6. If a change is made by the operator
We will notify you as soon as reasonably possible in the unlikely event that the operator has to make any major changes to your booking, after the balance due date. A major change is one that involves changing your port of departure/arrival on either outward or return crossings, changing the time of your departure or return by more than 12 hours. In any of these circumstances you will have the options provided by the operator.
7. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
8. Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
9. ABTA
We are a Member of ABTA, membership number V3987. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which as approved by the Chartered Trading Standards Institution. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
PERSONAL DATA
The protection of personal privacy is an important concern to The Camping and Caravanning Club. Any personal data collected will be treated in accordance with current data protection legislation. We will use your personal data to process and manage all elements of your booking. In order to meet our booking obligations to you, we will share relevant personal data with Club partners including accommodation providers, airlines, ferry, travel & car hire companies, motorhome & tour providers, campsites and insurers.
For more information about our data protection policy please go to https://www.campingandcaravanningclub.co.uk/aboutus/privacy-policy/
For Visa, passport and health information, please visit the Home Office website.
For foreign and commonwealth office advice, please visit the Foreign and Commonwealth Office website.
Key points:
You enter a booking with us, as an agent, at the point in which we issue your Booking Confirmation. If you then decide to cancel, there will be charges applicable. Initially, this may only be a deposit but can go up to 100%, dependent on timings or the ticket type you have booked depending on the ferry suppliers’ terms & conditions.
You can make changes to your booking, however, please note there will be a charge for this.
We have the right to change or cancel your booking. In the unfortunate circumstances of this happening and in certain circumstances we would pay you a relevant amount in compensation.
1. The Camping and Caravanning Club and what we do
We are The Camping and Caravanning Club Limited (“The Club”) of Greenfields House, Westwood Way, Coventry CV4 8JH.
Our business is to make overseas travel arrangements with our carefully selected partners including Ferry Operators, Camping Card ACSI and Camping Card International under which they will provide the services which together comprise your holiday.
2. Your Ferry/Eurotunnel booking
A booking will exist as soon as we issue your Booking Confirmation. This booking is made on the terms of these booking conditions and the booking conditions of the provider(s) chosen. As soon as your Booking Confirmation is received it is your responsibility to check the details and call us within 48 hours if there are any errors, so that we can quickly rectify them. You may also make any amendments to your booking within 48 hours of receiving your Booking Confirmation without incurring any amendment fee charges from us. Regrettably, we cannot accept any responsibility for such errors or omissions or amendments after this time.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. When making your booking for your holiday, we will arrange for you to enter into a contract with the operator named on your Booking Confirmation for whom we act as an agent. As agents we accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them other than as set out in these Booking Conditions. Our Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.
Important information will be supplied before your departure, we will give you precise details of the times at which you should arrive at the chosen port for your outward and homeward journeys (all ferry departure and arrival times are quoted in local time). Should you fail to arrive on time and subsequentially miss your sailing, we shall have no liability to you. Please remember that the ferry operator is expecting you to travel in the vehicle which you have notified to us prior to the departure date. Should you fail to do so, and the ferry operator refuses to allow you to sail or imposes any additional charge we shall have no liability to you. If the dimensions of your vehicle have not been correctly declared, the ferry operator may charge you additional fees at port or refuse carriage.
Any special ferry company discounts published by the Club’s European Travel Service or in any other subsequent Club publication will not apply to any shareholder prices in the ferry company concerned, nor can such discounts be applied to any travel price quoted.
You are subject to the conditions of carriage of the ferry companies, which are shown below.
Please remember that any ferry or Eurotunnel tickets which we obtain for you, as agents, are valid only for the sailings or Eurotunnel journeys specifically indicated on the tickets. If you wish to prolong or curtail your holiday it will be your responsibility to arrange an alternative homeward sailing and/or Eurotunnel journey via the Club’s European Travel Service or the supplier concerned. For all ferry or Eurotunnel travel you are advised to check your homeward arrangements with the operator 24 hours before the scheduled departure of your homeward sailing.
The Club will not be responsible for refreshments/meals and overnight accommodation as a result of a delay experienced at the outward or homeward ports of departure. We strongly recommend that the appropriate Travel Insurance is taken out to cover such eventualities
3. If You Cancel Your Booking
You may cancel your travel arrangements at any time. Cancellation may be in respect of all or merely one or more members of the party. We will only affect the cancellation upon written or verbal notice by the person who made the booking. We recommend that you make the cancellation by email or by post. If you decide to cancel in writing by post, please obtain proof of delivery.
Our email address is EuropeanWebEnquiries@campingandcaravanningclub.co.uk
Our Address is Greenfield House, Westwood Way, Coventry CV4 8JH
Our offices are open Monday – Friday, 08.00 – 17.30, except on Bank Holidays.
To compensate us for the risk that we might not be able to resell all or any part of the cancelled holiday we shall be entitled to impose a charge as shown below:
4. Ferry Operator Terms and Conditions
All amendments and cancellations are subject to a £15 administration fee in addition to any charges levied by the Ferry Operator, for whom we act as an agent. As agents we accept no responsibility for the acts or omissions of the ferry operators or for the services provided by them other than as set out in these Booking Conditions.
Eurotunnel
Payment is in full at time of booking. Your fare is non-refundable if cancelled.
Stena Line
• Up to 24 hours before departure the fare is subject to a £3.00 cancellation fee on both the outward and return crossing (if applicable).
• 24 hours or less – 50% cancellation charges apply, after departure 100% cancellation charge apply.
• If you have booked a special offer fare, you may have opted for an Economy ticket which is non-refundable.
Irish Ferries
Please note; your fare will be subject to amendment fees of a minimum of £20 each way, and €25 each way on Euro routes. If the change applies to both the outward and return sailings, then the fee is £40, or €50 on euro routes. These fees are in addition to any increase in the fare price.
Please note; If you remove a passenger from the booking, Irish Ferries will not refund any monies.
If travelling Ireland to France with Irish Ferries 25% deposit payment is required at the time of booking.
The following cancellation fees will also apply:
UK to Ireland
Economy Fare:
• Cancellations up to 48hrs before travel
• Cancellations within 48hrs of travel
• The following cancellation fees will apply:
• 100% cancellation fee; no refund
• 100% cancellation fee; no refund
Flexi Fare:
• Cancellations up to 48hrs before travel
• Cancellations within 48hrs of travel
• The following cancellation fees will apply:
Full refund, as travel credit (valid for travel to end 2022) OR a refund to original payment method card (less fees)
100% cancellation fee; no refund
Ireland to France
Economy Fare:
• Cancellations up to 61 days before travel
• Cancellations 14 – 60 days before travel
• Cancellation 0 – 13 days before travel
The following cancellation fees will apply:
• Loss of deposit as cancellation fee
• 50% of booking value as cancellation fee. Refund of remaining 50% as a travel credit (valid to travel end of 2022)
• 100% cancellation fee; no refund
Flexi Fare:
• Cancellations up to 61 days before travel
• Cancellations 14 – 60 days before travel
• Cancellation 0 – 13 days before travel
The following cancellation fees will apply:
• Deposit paid refunded as a travel credit (valid for travel up to end 2022)
• FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022)
• Cancel within 7 days of travel - 100% cancellation fee; no refund
Refunds
• No refunds will be given on any booking after outbound travel has commenced
• No refunds will be given on any unused portion of a ticket.
DFDS Seaways
Payment is in full at time of booking. Your fare is non-refundable if cancelled.
DFDS Seaways charge a £20 amendment fee.
Brittany Ferries
• Please note: Your fare is subject to an amendment fee of £15 per amendment up to 5 days prior to departure. Less than 5 days prior to departure, the amendment fee is £25.
• Deposit is 25% of the total Brittany Ferries price.
The following cancellation fees will apply:
• Cancellations made 46 days+ Loss of Brittany Ferries deposit + Brittany Ferries amendment fee. Refund of balance is by the method of payment.
• Cancellations made 6 to 46 days Loss of Brittany Ferries deposit + Brittany Ferries amendment fee. Refund of balance is in the form of a Brittany Ferries voucher.
• Cancelling between 5 to 0 days 100% of fare.
Brittany Ferries Ireland to France & Spain routes
• An amendment fee of €15 is payable for any change to your booking if within 46 days of your outward travel date. Promotional fares attract specific amendment fees detailed in the promotion.
• A 25% deposit is required to secure a booking.
The following cancellation fees will apply:
• Cancellation over 46 days before departure will result in the loss of deposit, the refund will be made by the payment method you used.
• Cancellation between 8-46 days before departure will result in a loss of deposit paid plus Brittany Ferries amendment fees, the refund will be in the form of a Brittany Ferries Travel Voucher.
• Cancellation between 0 - 7 days before departure will result in 100% loss of fare paid.
Condor Ferries
Please note: Your fare is subject to amendment fees of a minimum of £15 each way. If the charge applies to both the outward and return sailings, then the fee is £30.00. These fees are in addition to any increase in fare price.
The following cancellation fees will also apply:
• Cancellations made 28 days+ before the outbound leg £15
• Cancellations made 7 to 27 days before the outbound leg 25% of fare
• Cancellations made 2 to 6 days before the outbound leg 50% of fare
• Cancellations made less than 2 days and 60 minutes before the outbound leg 100% of fare
A no show will incur 100% of the fare.
P&O Ferries
Dover to Calais & Irish Sea Routes
Payment in full at time of booking. Your fare is non-refundable if cancelled. Price shown is the Economy Fare. If you require the Flexi Fare, please call us on EuropeanWebEnquiries@campingandcaravanningclub.co.uk (Monday to Friday 08.00 – 17.30)
Hull to Zeebrugge/Rotterdam the following cancellations fees will apply:
• Cancellations made 56 days+ 0%
• Cancellations made 29 to 56 days 10%
• Cancellations made 15 to 28 days 50%
• Cancellations made 14 days or less 100%
A ‘no show’ will result in loss of booking, and 100% cancellation fees.
5. If you Change Your Booking
If, 48 hours after your Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date , we will do our utmost to make these change’s but it may not always be possible. Any request to change your booking must be made via email to EuropeanWebEnquiries@campingandcaravanningclub.co.uk and if needed we will arrange a call back to discuss. You will be asked to pay an administration charge of £15, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice via email as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
6. If a change is made by the operator
We will notify you as soon as reasonably possible in the unlikely event that the operator has to make any major changes to your booking, after the balance due date. A major change is one that involves changing your port of departure/arrival on either outward or return crossings, changing the time of your departure or return by more than 12 hours. In any of these circumstances you will have the options provided by the operator.
7. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
8. Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
9. ABTA
We are a Member of ABTA, membership number V3987. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which as approved by the Chartered Trading Standards Institution. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
PERSONAL DATA
The protection of personal privacy is an important concern to The Camping and Caravanning Club. Any personal data collected will be treated in accordance with current data protection legislation. We will use your personal data to process and manage all elements of your booking. In order to meet our booking obligations to you, we will share relevant personal data with Club partners including accommodation providers, airlines, ferry, travel & car hire companies, motorhome & tour providers, campsites and insurers.
For more information about our data protection policy please go to https://www.campingandcaravanningclub.co.uk/aboutus/privacy-policy/
For Visa, passport and health information, please visit the Home Office website.
For foreign and commonwealth office advice, please visit the Foreign and Commonwealth Office website.